2020: The Year of Buyer's Remose

Jenn Takahashi remembers March 27 as the date she panic-bought a Nintendo Switch Lite. She realized her colleagues were playing an online game called Animal Crossing in which your character, usually an anthropomorphic animal, moves to a deserted island, helps develop it, and then hangs out there with other creatures.

“I saw this screenshot they posted with their animals all wearing these matching grape hats,” she said. “I felt really sad I wasn’t included.”

She promptly ordered the video-game console for $200, not including tax, and then downloaded the game, which cost an additional $60.

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